• Guidance: your details

    Last updated:  21  August  2015

    Contact details

    FAQs

    Why can’t I log in?

    There are several reasons why you may not be able to log in to Commercial Banking Online, these include:

    • you may not have been automatically moved over to Commercial Banking Online.
    • your contact details are incorrect.

    Question:

    Need help if you cannot log in please visit the Commercial Banking Online support centre for more information.

    Step by step guide

    Corporate Online

    Users cannot update their own details on Corporate Online. Administrators must ensure the details of all users are accurate and email addresses are checked regularly.

    An administrator can amend smartcard and token user details in Corporate Online. The step by step guide is shown below.

    You can send a secure message from Corporate Online to update your:

    • administrator’s postal address, email address and telephone number
    • user’s postal address, email address and telephone number.

    The process for doing this is also shown below.

    Smartcard and token user details can be updated as shown below.

    1. Select ‘Users’ from the main menu
    2. Select ‘Service users’ from the sub menu
    3. Select the ‘User Group Name
    4. Click ‘Select

    You will see the screen below:

    1. Click either ‘Token Users’ or ‘Smartcard Users
    2. Select the user to amend and click the ‘Amend’ button

    Smartcard users will see the screen below – tokens users are shown further down the screen:

    Smartcard users

    1. Make any changes to your title, forename, surname and email address bearing in mind the guidance below:
      • title your title is one of the following: Ms, Mr, Miss, Mrs, Sir, Dr, Reverend, Father, Professor, Major, Brigadier, Lady, Lord or Dame. Please do not leave this field blank
      • first and last name your first name and last name represent you (i.e. not ‘Accounts department') and each name has a maximum of 20 characters
      • email address please make sure the email address we have for you is individual to you, regularly used for work and is not a group email address where several people use the same address. Your email address must include the ‘@’ symbol and be an active address which is checked frequently
      • postal address this must be a valid business address for user and administrator. It should include the address, town/city and postcode on different lines.
       
    2. Click the 'Save' button

    Token users

    1. Amendments can be made to your forename, surname and email address
    2. Click the ‘Save’ button

    You will see the screen below:

    1. Authorisation will be required

    Sending a secure message to update administrator or user postal address and administrator’s telephone number.

    1. Select ‘Messages’ from the main menu
    2. Select ‘Inbox’ from the sub menu
    3. Click the ‘Compose’ button
    4. Enter 'Address Change - Admin' in the 'Subject' field
    5. Enter your updated contact details in the 'Message' field
    6. Once you are happy these details are correct, click 'Send'

Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all Business customers will be covered.