• Security top tips

    Last updated:  02  October  2015

    Stay safe online with our security tips

    In the UK, over 40% of businesses have experienced fraud attempts. Our security advice tells you what to look out for, with some real-life examples. Our security tips are summarised below.

    Think before you click

    Your vigilance is the best defence against malicious software and fraud attempts.

    Be aware – we will never:

    We will never phone or email you asking for your full password, PIN or reader codes, or ask you to transfer money to a ‘safe’ account. Refer to 'common scams' to understand how fraudsters attempt to get this information.

    Emails and links

    Be cautious about opening any unsolicited emails and don’t click on any links or attachments. We will never email you a link or an attachment which takes you straight to a log in page. Send any suspicious emails to emailscams@lloydsbanking.com.

    Protect your PC

    If your PC is not protected, fraudsters can access your online data. Make sure your computer is protected with security software which is regularly updated. Refer to 'common scams' for how to recognise malicious software.

    Your card and reader

    Keep your card and reader in a safe place and never write down or share your password or PIN. We will never ask you to use the RESPOND button on your reader at log in.

    Protect your payments

    You should have at least two payment approvers in place where possible – four eyes are better than two. Check your beneficiary details before creating and approving each payment, and check when you’re notified of a change in supplier details. Refer to 'protecting yourself and your organisation'.

    More on top tips

    We're here to help

    If you have any concerns about unusual messages at login, phone calls or emails which appear to come from the bank, or any other suspicious activity, please contact our helpdesk on the number below (Get in touch). If you are reporting a suspicious call, please use a different phone-line, as the line on which you received the call may be compromised.

     

Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all Business customers will be covered.