• Email You can print this page from your web browser's file menu.

    Guidance: general questions

    Last updated:  17  August  2015

    FAQs

    Can I use Commercial Banking Online on my tablet and mobile?

    Not at the moment. We recommend you use Commercial Banking Online only on desktop and laptop computers. There are plans to expand the capability of Commercial Banking Online in the future so it can be used on tablet and mobile phones.

    How will Commercial Banking Online be branded?

    Commercial Banking Online is available to Lloyds Bank and Bank of Scotland customers and will be branded appropriately.

    The version of Commercial Banking Online which is offered to you will reflect the brand of your registered organisation’s lead legal entity. Our client managers will speak to your primary administrator about this and you will have the option to change to a different brand, should you wish.

    What happens if I have a counterparty agreement?

    A counterparty agreement allows you to deposit funds under the separate banking licenses of Lloyds Bank and Bank of Scotland.

    If you have a counterparty agreement you will have multiple registrations. You will be given the option to move both registrations to Commercial Banking Online.

  • More help & guidance

    • Accounts
      Help and guidance on your accounts
    • Administrators
      Help for administrators preparing to move to Commercial Banking Online

Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all Business customers will be covered.