My Commercial Banking Online user account hasn't been activated

  • Users or Administrators

    Ensure you’ve completed your Commercial Banking Online user account activation correctly. Your Administrator should then contact you and, once the appropriate checks have been completed, they will activate your account so you can log in to Commercial Banking Online.

    If your Administrator hasn’t contacted you or you’re having problems completing your activation steps, please contact your Administrator for more help.

    Primary Administrators

    Ensure you’ve completed your Commercial Banking Online user account activation steps correctly. Call the Commercial Banking Online helpdesk to confirm you have completed your activation steps . Once confirmed, we’ll complete your account activation so you can log in to Commercial Banking Online.

    If you’re having problems completing your activation steps, please contact your Client Management representative for more help.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.