Commercial Banking Online Support Centre
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I want to suspend a Security card

  • You can suspend a Security card if you have an administrative role. If you are a user and want to cancel your own card you can report a lost or stolen card.

    If the affected user is a Primary Administrator you can only suspend their Security card by contacting the Commercial Banking Online helpdesk.

    If the user’s Security card is suspended for more than the maximum number of days allowed by the system, the Security card will automatically be cancelled by the system.

    If the user’s Security card has not been activated by the user within the maximum number of days allowed by the system, the Security card will automatically be suspended by the Bank and an Administrator will need to contact their Client or Relationship Manager to have the card reactivated.

    You can only suspend a Security card for a set number of times. If you try to exceed this, you will be unable to suspend the card further and asked to confirm cancellation of the card.

    1. Find the user on your Administration landing page, if you are unable to locate the user, you can Search for a user. Ensure you have the right user by double clicking on the user’s row to review their details.
    2. Click Actions in the user’s row and select Manage security cards. The Manage the Security cards assigned to this user screen is displayed.
    3. If you want to view only the Security card that the user is currently using, tick the Show the user’s active card only box.
    4. Click Change in the row showing the Security card you want to cancel and select Suspend. A message is displayed, asking you if you’re sure you want to continue with the suspension.
      If you’re attempting to suspend a Security card that’s already been suspended for the maximum limit allowed, a message will be displayed to notify you of this and to ask if you want to cancel the Security card instead. 
    5. Click Suspend card. Alternatively, if you decide not to proceed with the suspension, click Cancel to return to the Manage the Security cards assigned to this user screen.
    6. A message is displayed, confirming that you have successfully suspended the Security card. Click Close to close the message and return to your Administration page.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.