I want to cancel a Security card

  • You can only cancel a user’s Security card if you have an administrative role. If you are a user and want to cancel your own card you can report a lost or stolen card.

    If the affected user is an Administrator, only a Primary Administrator will be able to cancel their Security card. If the affected user is a Primary Administrator their Security card can only be cancelled by contacting the Commercial Banking Online helpdesk.

    1. Find the user on your Administration landing page, if you are unable to locate the user, you can Search for a user. Ensure you have the right user by double clicking on the user’s row to review their details.
    2. Click Actions in the user’s row and select Manage security cards. The Manage the Security cards assigned to this user screen is displayed.
    3. If you want to view only the Security card that the user is currently using, tick the Show the user’s active card only box.
    4. Click Change in the row showing the Security card you want to cancel and select Cancel. A message is displayed, asking you if you’re sure you want to continue with the cancellation and to provide a reason for the cancellation.
    5. From the drop down, select the reason why you’re cancelling the Security card for this user. 
    6. Enter any additional details about the reason for cancellation that you think might be useful. For example, if the device was lost or stolen, enter any known details of when and how it went missing.
    7. Click Cancel card
    8. If your organisation has single administration, a message is displayed confirming you have successfully cancelled the Security card, click Close to return to your Administration page.
      If your organisation has dual administration, a workflow item will be created for the order and another Administrator will need to review and approve before the card is successfully cancelled.
    9. Administrators should ensure that the user's Security card is destroyed.

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

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