What are the available payment statuses?

  • As payments are created and actioned in Commercial Banking Online, they’re assigned statuses so you can quickly see how far they’ve progressed.

    The following payment statuses may be shown when creating and managing payments:


    Approved

    Approved payments have been accepted by all necessary approvers in your organisation, and if they need a live exchange rate, the required rate has been selected for the FX trade required to complete the transaction. These payments will be made once their transaction date has been reached. You can be notified whenever payments have been approved with by setting up an alert in your Notifications bar. If required an approved payments can be unapproved.

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    Approver Rejected

     There are two reasons for this rejection status:

    1) Payments that have not been approved within the relevant payment cut-off time will be automatically rejected
    2) Your payment may have been refused by one or more approvers in your organisation

    Click on the following steps to determine which of the above reasons relate to your payment:
    From Payment Management, click View, click Audit to expand – System will be displayed in the Username window if the payment was automatically rejected because it was past the cut off time.

    If a colleague refused the payment the relevant name will be displayed in the Username window.

    Payments with Approver Rejected status can be modified and resubmitted providing the value date is changed to a valid date.

    You can be notified whenever payments have been rejected with an alert in your Notifications bar, depending on your notification alert settings.

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    Bank confirmed

    Bank Confirmed payments have been successfully processed and confirmed. This is a completed payment’s final status in Commercial Banking Online.

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    Bank received

    Bank received payments are currently being processed. Bacs Payments will sit at the Bank received status until 18.10 on Day 1 when the status will then change to Bank confirmed however if the payment has been rejected or cancelled by the bank the status will change to Bank rejected in real time.

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    Bank rejected

    Bank rejected payments have been refused by us, for example, because of insufficient funds to complete the payment. You can run a payment report to find out the reason why payments have been rejected. You can be notified whenever payments have been rejected with an alert in your Notifications bar, depending on your notification alert settings. Bank rejected payments can only be deleted.

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    Deleted

    You can delete payments with an Incomplete, Entered or Approver rejected status.

    Deleted payments will remain visible on the Payment Management screen, filters can be used to remove them from view.

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    Entered

    Entered payments have been created and submitted for approval or have been successfully imported and are ready to be approved. You can approve, reject, modify or deleteEntered payments. You can be notified whenever payments need approval with an alert in your Notifications bar, depending on your notification alert settings.

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    Extract in progress

    Extract in progress payments temporarily occur while payment extract processing takes place for those approved payments with a transaction date of today.

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    Getting rate

    Getting rate payments temporarily occur while our systems request a live foreign exchange rate for the payments but the rate hasn't been returned yet.

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    Import in progress

    Import in progress payments temporarily occur while payments are being imported from a file into Commercial Banking Online, before the import is complete.

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    Incomplete

    Incomplete payments are saved as a draft payment but have not yet submitted for approval. Incomplete payments can be edited, submitted for approval or deleted.

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    Incomplete approval

    Incomplete approval payments have been accepted by at least one approver in your organisation but have yet to be approved by all necessary approvers required. Incomplete Approval payments can be approved or rejected.

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    Needs rate

    Needs rate payments have been approved by all necessary approvers in your organisation but a foreign exchange rate is required for the FX trade needed to complete the transaction. You can get an FX rate once the payment's transaction date is reached. You can be notified whenever payments need an FX rate with an alert in your Notifications bar, depending on your notification alert settings.

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    Needs repair

    Needs repair payments occur if either the Amount or the Value date is incorrect during a Payment Import.
    Common reasons why the payment may need repair are: 

    • The Value date is invalid, for instance the date occurs in the past, or
    • The Amount exceeds the allowed amount for a payment, for instance £100,000 or over for a Faster Payment.

    You can repair the payment in the Payment management screen by clicking on the box beside the payment that needs repair and selecting Repair from the dropdown list. You can then update the Value date and/or the Amount and Submit the payment.


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    Rate failed

    Rate failed payments occur when a system request for a live foreign exchange rate has been rejected. You can get another FX rate to change the payment’s status to Getting Rate and progress the transaction rate Failed payments occur when a system request for a live foreign exchange rate has been rejected. You can get another FX rate to change the payment’s status to Getting Rate and progress the transaction.

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    Released

    File Imports will display a Released status within Payments Management once the payments contained in the file have been extracted for processing. Released is the final status that will show against the File Import - you should check the status of individual payments within a File Import by clicking on the drop down field under Actions within the Payment Management screen and select View Detail Report – final status of the individual payments once sent is Bank Confirmed.


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