I want to create a payment

  • Video Tutorial 

    An introduction to Payment Management in Commercial Banking Online. Please see below for more details about Payment actions.

    Duration: 2:17

  • You can create different types of payments in Commercial Banking Online, depending on the payment and cash management roles you currently have assigned to you. You can create new payments or base them on an existing payment or payment template. Once a payment has been created, it must be approved before the transaction can proceed, payments submitted and approved after their cut-off time will be rejected. In order to submit a payment after its cut-off time, please enter a future date.

    You can also create quick entry payments using payment templates or payment template groups. Your payments and cash management role may also allow you to import payments from other payment systems.

    If you find you cannot create the payment you want, you may not have the appropriate payments and cash management roles assigned to you. Please contact your Administrator for more help.

    Protect your payments:

    • Fraudsters can plant malicious software on unprotected IT systems which allows them to make payments without your knowledge.
    • Make sure that your IT department or external IT provider has installed and maintains software to protect against viruses, spyware, and adware.
    • Run frequent scans to identify and remove malicious software.
    • Make sure that all software is up to date. Most software updates, such as Office, Flash, Acrobat, include security enhancements.
    • Check the beneficiary account details for each payment, even if you are using an existing payment or template.
    • We strongly recommend dual approval of all payments, and separate approval by another user of changes to the beneficiary record.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.