Commercial Banking Online Support Centre

You can print this page from your web browser's file menu.

What are the available alerts?

  • The following types of alerts can be created and sent to users by email in Commercial Banking Online:

    Payments alerts

    Approver Rejected Payments - This alert can be sent whenever a payment is rejected during the approval process. 

    Payment Processed- This alert can be sent whenever a payment is successfully processed. 

    Payments Awaiting Approval- This alert can be sent whenever a payment is awaiting approval.

    Payments Needing Rate- This alert can be sent whenever a payment needs a foreign exchange rate.

    Payments Rejected Today- This alert can be sent whenever a payment is rejected during processing by the Bank.

    Beneficiary Library Maintenance - This alert can be sent whenever a record in the Beneficiary Library is created, approved or modified. 

     

    Back to top

    Information reporting alerts

    Closing Ledger Balance - This alert can be sent whenever an account’s ledger balance matches the filters you set for the alert. A ledger balance excludes any transactions that haven’t cleared on the account during the business day.

    Closing Cleared Balance - This alert can be sent whenever an account’s closing available balance matches the filters you set for the alert. An available balance includes any transactions that haven’t cleared on the account during the business day.

     

    Back to top

    Admin alerts

    Role - This alert can be sent whenever a Role is created, approved or modified.

    Back to top

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.