My Commercial Banking Online user account has been locked

  • There are a number of reasons why your Commercial Banking Online user account has been locked. For example, you may have entered your login details incorrectly or you attempted to authenticate an action incorrectly.

    To find out why your Commercial Banking Online user account was locked and to reactivate your access to Commercial Banking Online, please contact your Administrator.

    If you are a Primary Administrator, please call the Commercial Banking Online helpdesk.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.