I want to cancel the email change request

  • If you change your email address in Commercial Banking Online, you have to verify it using a one-time verification code, before the address is saved as your registered Commercial Banking Online email. If you decide you don’t want to proceed with your recent email address change and want to continue using your old email address, you can cancel the request.

    Log in to Commercial Banking Online, as normal. After you have authenticated your identity, the Verify your email address screen is displayed.

    Click Cancel email change request in the Verify your email address screen. A message is displayed, asking you if you’re sure you want to cancel your new email address and continue using your old email address. Click Continue to confirm the cancellation. Another message is displayed, confirming the email address change has been cancelled. Click OK or Small x (close) to close the message and complete your login.

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.