I can't take action on a workflow item

  • First, check the workflow item’s current status. The action you’re trying to take may not be possible because its status does not allow it. For example, you cannot approve a workflow item with a Rejected, Approved or Cancelled status.

    Next, check with the other Administrators of your organisation’s Commercial Banking Online service to confirm that the workflow item has not been approved, rejected or cancelled by someone else. You cannot approve, reject or cancel a workflow item if it has been created by you. 

    If you have spoken with the other Administrators and established that the workflow item should still be available, please contact the Commercial Banking Online Helpdesk.

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.