What are the available user statuses?

  • The current status of a user’s Commercial Banking Online account is indicated by their user status. The user status determines whether they have access to Commercial Banking Online and what actions an Administrator can take on their account. 


    Pending setup

    Users with a Pending setup status have been created in Commercial Banking Online but their Commercial Banking Online user account has not yet been approved. Pending setup status is only available under dual administration. Users with this status cannot log in to Commercial Banking Online.

    Once the Commercial Banking Online account of a user with a Pending setup status has been approved, their user status will change to Awaiting first login or Awaiting setup depending on the date selected for the user to be created. 

    Awaiting setup

    Users with Awaiting setup status have been created in Commercial Banking Online but have to wait for a future date specified by the Administrator who created them to activate their account. Users with this status cannot log in to Commercial Banking Online.

    Once a user with an Awaiting setup status has received notification to activate their account on the date specified by the Administrator who created them, their status will change to Awaiting first login and they can complete their Commercial Banking Online activation steps. 

     

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    Awaiting first login

    Users with Awaiting first login status have received notification that they can activate their account. They can use the steps specified in the email, and their Security device, to activate their account. Once they have activated their account, their user status will change to Awaiting activation until an Administrator or the Commercial Banking Online Helpdesk confirms the action by the user and completes their activation.

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    Awaiting activation

    Users with an Awaiting activation status have created their password and Telephony PIN as part of their account activation but have not yet been fully activated. Users with this status cannot log in to Commercial Banking Online.

    Before an Administrator can activate users with an Awaiting activation status, they must speak to the user to check they created their own password and Telephony PIN. Only a Primary Administrator can activate an Administrator. If a Primary Administrator needs to be activated, they must call the Commercial Banking Online helpdesk. Once a user with an Awaiting activation status is activated, their user status will change to Active.

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    Active

    Users with an Active status have completed their Commercial Banking Online user account activation and can log in to Commercial Banking Online. Users with this status have full access to Commercial Banking Online. 

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    Suspended

    Users with a Suspended status have been prevented from logging in to Commercial Banking Online by us, an Administrator or the system. This can be for a number of reasons, such as the following examples.

    • the user attempted to log in using the incorrect login details too many times
    • the user attempted to authenticate an action using the incorrect authentication details
    • the user requested the suspension while they were on leave
    • to protect your organisation’s Commercial Banking Online service.

    Users with a Suspended status can be reactivated or deleted by an Administrator, unless the user was suspended by the Bank. Primary Administrators can only be re-activated or deleted by the Commercial Banking Online Helpdesk. If the user is reactivated, their user status will change to Active. If the user is deleted, their user status will change to Deleted.

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    Deleted

    Users with a Deleted status have been deleted from Commercial Banking Online. If a user has been deleted by mistake, Administrators will have a short period of time before the user is completely removed from Commercial Banking Online to reactivate them. A Primary Administrator can only be reactivated by the Bank. Please contact the Commercial Banking Online Helpdesk for further help. 

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    Locked

    Users with Locked status have a locked account because they have entered one or more of their security credentials incorrectly. Users with this status cannot log in to Commercial Banking Online. They should contact their Administrator to reactivate their account. A Primary Administrator can only be reactivated by the Bank. Please contact the Commercial Banking Online Helpdesk for further help. 

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.