What are my Commercial Banking Online service details?

  • Your service details are your organisation’s current Commercial Banking Online service settings, the contact details we have for your organisation and your service invoice details. If you are a Primary Administrator, some of these details can be changed in Commercial Banking Online and some require completion of a Commercial Banking Online amendment form, available from your Client Manager.


    Client ID

    Your Client ID is your organisation’s unique Commercial Banking Online ID. It allows us to distinguish your Commercial Banking Online service from other organisations. You cannot change your Client ID.

    Back to top

    Administration type

    Your administration type indicates whether your service has single or dual administration:

    • If you have single administration, any administrative action taken by a Primary Administrator, Administrator or a user does not need to be approved by anyone else. The change takes effect immediately.
    • If you have dual administration, every administrative action taken by a Primary Administrator, Administrator or a user must be approved by another Administrator as part of a workflow before the change takes effect. A change made by a user without an administrative Role must be approve by two Administrators.
    Exclamation mark

    For your security, we recommend Dual administration where possible.

    You can change your administration type by completing a Commercial Banking Online Amendment form, available from your Client Manager. 

    Back to top

    Password expiry days

    Your password expiry days indicate how long a password lasts in Commercial Banking Online before your users will be prompted to change it to a new one. The minimum number of days before a Commercial Banking Online password can expire is 30, the maximum is 90.

    You can only change the number of password expiry days by completing a Commercial Banking Online amendment form, available from your Client Manager.

    Back to top

    Service status

    Your service status shows whether your organisation’s Commercial Banking Online service is:

    • Pending setup: your organisation’s Commercial Banking Online service is not yet fully set up, that is, your organisation’s Commercial Banking Online application is still in progress, and cannot currently be accessed by your users.
    • Active: your organisation’s Commercial Banking Online service is fully set up and is ready to use. 
    • Suspended: your organisation’s Commercial Banking Online service is currently suspended and cannot be accessed by your users.
    • Cancelled: your organisation’s Commercial Banking Online service has been cancelled and cannot be accessed by your users.

    If your service status is Suspended or Cancelled, you should talk to your Client Manager as soon as possible. Users will not be able to use Commercial Banking Online until the service is restored and is Active again.

    Back to top

    Primary Contact

    Your Primary Contact is our business point of contact for your organisation if we need to talk to you about your Commercial Banking Online service. Only a Primary Administrator can be a Primary Contact.

    You can only change the Primary Contact for your organisation by completing a Commercial Banking Online amendment form, available from your Client Manager.

     

    Back to top

    Client name and address

    Your organisation’s main, legally registered business name and address.

    You can only change your client name and address by completing a Commercial Banking Online amendment form, available from your Client Manager.

     

    Back to top

    Invoice sort code and account number

    The sort code and account number of the designated Lloyds Banking Group sterling account from which charges relating to your organisation’s Commercial Banking Online service are debited.

    You can only change your service invoice sort code and account number by completing a Commercial Banking Online amendment form, available from your Client Manager.

    Back to top

    Invoice account status

    Your invoice account status indicates whether your invoice account is:

    • Active: your invoice account is open. This means any charges relating to your organisation’s Commercial Banking Online service can be debited from the account.
    • Dormant: your invoice account is either closed or not fully open yet, that is, the account application is still in progress. This means any charges relating to your organisation’s Commercial Banking Online service cannot be debited from the account.

    If your invoice account is Dormant, you should talk to your Client Manager as soon as possible as users will not be able to order or receive replacement Security devices until the account is active.

    Back to top

    Invoice contact name and address

    Your invoice contact name is the person responsible for your Commercial Banking Online service invoice payment. Your invoice contact address will be displayed on all invoices and will be used to verify your organisation’s payment details. You should ensure the address is valid and that the person responsible for invoice payment will safely receive any mail sent there.

    You can change your service invoice contact name and address in Commercial Banking Online by editing your service invoice details.

    Back to top

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.