Growing your business


When you’re ready to take it further

Growing your business can be one way to increase your profits and become more successful. To get there, you’ll need to plot a clear course between where your business is now and where you want it to be. Use our guide to help you develop your strategy for growth and create business and marketing plans to support your business journey.


Choose a chapter

 

 Preparing for growth

It’s important to plan your growth strategy with care. If your business is slow to change – say by not keeping pace with changing customer needs – it may come to a complete stand still. If it changes too rapidly you could risk spreading your resources too thinly and diminish the quality of your products or service.

 

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 Developing a strategy for growth

Strategy and market research

Before you draw up your strategy, first you’ll need to research the marketplace to find out:

  • The level of demand for the products/services you offer.
  • What makes your competitors successful.
  • What drives your customers to buy from you rather than the competition, and if and how their needs are changing.
  • More about your suppliers, the quality they provide, the credit they can offer and the supply guarantees they can provide.
  • How your field is changing and evolving – what are the emerging trends and latest technologies?

For each area, think about what you do well, as well as your potential weaknesses, and the opportunities and threats to your business. This is known as a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats). It’s a good way to analyse your business and identify what gives you an advantage in the marketplace and how you could improve.

Your business plan for growth

This should be a dynamic document which outlines your vision for the future of your business. A good business plan will:

  • Force you to take an objective look at where your business is going.
  • Produce a clear action plan with a strong sense of direction.
  • Convince financial backers that you understand your business and its position in the market.
  • Identify targets and help you measure your success.
  • Show your commitment to future development.

How to write a marketing plan for growth

Your marketing plan should complement your business plan. It should show how you will achieve and maintain your growth, whether that’s mainly by winning more business from current customers and/or attracting new ones.

You need a good grasp of:

  • Who your customers are and why they buy from you.
  • What your customers want and how you are going to provide it.
  • How you’re going to encourage your customers to buy.
  • Whether you’re focused on gaining a few high-paying customers, or generating trade from more customers who spend less.
  • Whether you intend to encourage repeat business, by offering incentives for instance, or concentrate on recruiting new customers.

You’ll also need to judge:

  • The amounts customers will buy.
  • When they will buy and at what price.
  • How much you’ll need to spend on marketing to get them to buy.

Resources

Your marketing plan will show the quantities of goods and services you need to produce in order to reach your targets. You’ll also need to work out:

  • Who can provide them – whether you have all the skills in-house or whether you’ll need to call on third-party suppliers.
  • Where the raw materials are going to come from (whether they are people or actual goods).
  • How and where the goods or services are going to be produced and delivered.

Capacity

Improving efficiency and productivity can often help raise your output. But for significant growth you’ll usually need to invest in the physical assets you use to produce your goods or services.

To get an accurate picture of what you’ll need, regularly review your projected needs in the short, medium and long term and plan any investment to keep pace with increasing volume.

If demand for your products or services is seasonal or irregular, track the peaks and troughs over a period of time to identify any patterns. Then you can take advantage of opportunities when you are under capacity, or to take on extra resource for busy periods.

Your financial forecast

A financial forecast will show you the results of carrying out your plan. Please see our useful guide on financial planning to find out more.

Your business model

You can develop a business model by pulling together all of your planned incomes and costs, based on your strategy, business and marketing plans – your accountant should be able to help. It will also:

  • Identify any shortfalls in cash flow and funding you’ll need to achieve your growth plans.
  • Detail your proposed profit or loss for the months and years ahead.
  • Provide you with your balance sheet.

Monitoring business performance

When your plan for growth is complete, it can be used as the basis for running your business. You now know what you want to do, how you are going to go about it, and what results you’re looking for.

By communicating your plan to all business areas, each employee knows the part they have to play and can work towards the same goals.

You’ll need to review your performance against your plans to keep on track or help develop alternative strategies if you encounter any hitches.

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 Putting your plan into action

Your business premises

Once your business begins to grow you may need more staff, facilities and equipment to cope with demand. To give your business the room it needs you may need to consider:

  1. Extending your existing premises.
  2. Keeping the existing premises and adding an additional site.
  3. Relocating your business to a completely new building.

Remember to take into account the impact on staff, customers and suppliers.

You should also be careful not to overstretch your finances. Your premises need to allow for future growth without costing you for space you won’t use.

Buying versus leasing

Property can be purchased freehold or leasehold. Leasehold could offer greater flexibility and the ability to update your premises more frequently, but could increase your costs overall. Freehold gives you the freedom to use the building as you wish, within the law. For more information on the pros and cons of each, see our guide to Business Premises  

The right location

If you plan to expand into new premises, make sure you choose a location that works for as many aspects of your business as possible. As well as checking the necessary planning consents, you should consider:

  1. How easy to get to does your property need to be for customers and/or suppliers?
  2. Do you need to be near good transport links, including airports if you trade internationally?
  3. How convenient will the location be for you, your existing staff and any new staff you take on?
  4. If you can’t avoid having several sites, how important is it that they are near each other?
  5. How much competition will you face in your chosen location? Are there competitors already in the area? Will this help bring in customers or make things more challenging?
  6. Would your business benefit from a position near other respected brands?
  7. Could environmental factors such as noise or pollution from your business be an issue?

Facilities and amenities

  • Will you need parking, meeting rooms, reception areas, warehouse space and storage?
  • If you’re looking at a business park, what shared facilities are available?
  • Is there sufficient gas, water, electricity and drainage?

Your relationship with your workforce

In a small business you can be hands-on, involved in every decision. As you grow, and take on more staff, things will change. Be prepared to:

  • Change your role: you’ll need to delegate responsibilities and decide how you want to be viewed by your team.
  • Manage recruitment: when taking on new employees, you’ll need to avoid them being seen as a threat to your existing workers.
  • Communicate internally: as the business changes make sure your staff feel involved, supported and listened to.

External support/outsourcing

As you start to grow you may need specialist expertise in certain areas. Unless you need full-time, long-term help, then it can be more practical and cost effective to outsource.

Typical business functions that can be outsourced more easily are:

  • Accounts, legal and finance.
  • Marketing (including Internet services).
  • Advertising.
  • Technical support.
  • Recruitment.

Outsourcing allows you and your staff to focus on your main objectives, but it could also mean giving up a degree of control. Try to monitor performance closely by:

  • Appointing a key contact between outsourced functions and the business.
  • Keeping an open line of communication.
  • Obtaining written agreements and quotes whenever possible.
  • Setting clear objectives and deadlines.      

You should regularly review the arrangement to ensure it meets your needs and meets the quality and standards you expect.

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 Building business plans with Business ToolBox

LivePlan

Lloyds Bank business customers can register for our Business ToolBox with a 30-day free trial. It features LivePlan, a useful tool that simplifies business planning, budgeting, forecasting and performance tracking for small businesses and start-ups. Create smart budgets and forecasts for your business. LivePlan makes it quick and easy to see exactly how your business is doing, at any time with an internet connection.

Benefits

Goals - create budgets and revenue forecasts easily with LivePlan. Set business goals for turnover and create expense budgets that can help your business grow. LivePlan automatically creates all the financial reports your business needs - without the headaches, and without complicated Excel spreadsheets.

Strategy - a simple step-by-step process makes it easy to create a strategic business plan quickly with professional results. Over 500 sample business plans are included in the tool.

Insights - manage your business performance on an easy-to-use financial dashboard that shows you your key metrics - all without complex reports or Excel formulas.

Funding - LivePlan helps you build a professional one-page pitch and investor presentation in minutes. Share your presentation with just a few clicks.

Get your 30-day free trial of Business ToolBox, available to Lloyds Bank business customers and those in the process of opening an account.

Start your 30-day free trial of our Business ToolBox

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While all reasonable care has been taken to ensure that the information in this guide is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission in this business guide. This guide is provided for information only and should not be relied on as offering advice for any set of circumstances and specific advice should always be sought in each instance. When using these services your agreement will be with the relevant third party and their terms and conditions will apply.

Lloyds Bank shall not be responsible or liable to you for any failure by the third party to provide these services in relation to use by the third party of any confidential information supplied to them by you.

Please note that any data sent via e-mail is not secure and could be read by others. Please be aware that there are certain circumstances where we are unable to accept e-mail instructions - for further information, please contact your relationship manager or business management team.

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