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Research* shows that when organisations embrace online skills, they increase turnover and become more efficient. Our guide is designed to highlight the benefits of online skills, digital platforms and marketing and communication channels, and how to apply them to your business.
Building your website. Today’s consumers often begin the search for a product or service online. So by having an effective online presence you can attract new customers as well as keep your existing ones coming back to you.
Improving your search engine rankings. We all rely on search engines to find what we’re looking for. So making sure your company appears near the top of search results is a great way to increase traffic and, in turn, sales or donations.
Online marketing. Over two thirds of adults in the UK research and buy goods and services online*. By engaging with them via a website you can enjoy the benefits of cost-effective online marketing opportunities.
Making the most of social media. More than 50 per cent of small to medium-sized companies say that doing business online increases the level of interaction they have with their customers*. Social media can play an important role in this. Its real-time, interactive nature engages users and is a powerful way to cost-effectively build relationships.
Using email. Email is one online channel that most businesses are familiar with. But are you making the most of what it can do for you? 78 per cent of small to medium-sized companies said that using email saved their business time*. We show you how it can save you time too, as well as help you with record keeping, business efficiency and improving customer service.
Engaging with suppliers online. Working with the best suppliers can help ensure quality and, in the long run, even reduce your overhead costs. Using the Internet is an effective way to research and compare suppliers online, helping you locate those that offer the best value for money.
Receiving online payments. Over half of small to medium-sized businesses saw increased sales as a direct result of accepting payments online*. Using the Internet to accept payments or donations in this way means you can sell more efficiently, reduce costs and make things simpler for your customers.
Online banking. Switching to online banking reduces the time and resources it takes to manage your business finances, saving you money. Online banking is convenient, safe and secure, allowing you to spend more time meeting targets and less time bookkeeping.
*Statistics sourced from the Optimisa Report 2012, Britain’s Digital Opportunity - a study of digital maturity within Britain’s businesses and charities. Commissioned by Lloyds Banking Group.
Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.
We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.)
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Visit our Bank of Scotland Business site
t: 0845 300 0268
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t: 0845 606 0286
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t: 0845 072 5555
t: 0800 056 0056
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Visit our £1-£25m Commercial Banking website
t: 0800 022 4388
Alison Nicholson/Kirsty Livingstone
t: 0131 243 7049
We serve our customers in Scotland through Bank of Scotland Commercial Banking.www.bankofscotlandbusiness.co.uk
We serve our customers in Scotland through Bank of Scotland Commercial Banking.
t: 07860 514 369
t: 0845 680 3416
t: 07557 256652
Head of Relationship Management, Corporate Real Estate
t: 0207 1582 930
Head of Mining, Minerals & Construction
t: 0207 1582 909
Head of Integrated Utilities
t: 0207 158 2978
Director, Head of Regulated Utilities
t: 0207 158 2931
t: 0207 158 8104
Head of Oil & Gas
t: 0207 158 2904
Director, Healthcare & Pharmaceuticals
t: 0207 158 3718
Relationship Director, Travel & Leisure
t: 0207 158 2945
Managing Director & Global Head of Transport, Logistics & Building Materials
t: 0207 158 2928
Relationship Director, Passenger Transport
t: 0207 158 6609
Relationship Director, Manufacturing
t: 0207 158 2953
Relationship Director, Chemicals
t: 0207 158 6728
t: 0207 1582 912
Head of Retail
t: 0207 158 2966
Director, Food Sector
t: 0207 158 6097
Relationship Director, Drinks & Tobacco
t: 0207 158 2971
Head of Technology, Media & Telecommunications
t: 0207 1582 975
t: 020 7158 2868
Head of Aerospace & Defence
t: 0207 158 1041
Head of Entrepreneurs
t: 0207 1588 936
Head of Support Services
t: 0207 158 2957
Relationship Director, Business Services
t: 0207 158 2869
You can view contact information here.
Commercial banking account services0870 902 0500
LloydsLink online helpdesk0870 900 2070The helpdesk is available from 8am to 5.30pm Monday to Friday, with the exception of bank holidays.
Corporate Online helpdesk0845 300 6444The helpdesk is available from 7.30am to 6pm Monday to Friday, with the exception of bank holidays.
How to voice your concerns
General enquiries0845 600 8526
Andrew Willett (interim)FI Capital & Asset Backed Solutionsandrew.firstname.lastname@example.org
Farouk RamzanHead of Capital Markets Originationfarouk.email@example.com
Simon AlloccaHead of Loan Marketssimon.firstname.lastname@example.org
Ian BrownHead of Acquisition Financeian.email@example.com
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